Terms & Conditions

Terms & Conditions

Effective Date: 23/08/2025

Welcome to Aurum Travel. By accessing or using our website and our services, you agree to the following Terms & Conditions. Please read them carefully before making any bookings or enquiries.

1. Services

We provide bespoke luxury travel services, including but not limited to hotel bookings, private charters, supercar hire, and VIP concierge. All services are subject to availability and confirmation.

2. Bookings & Payments

  • A booking is only confirmed once payment has been received and a confirmation has been issued.

  • Deposits may be required for certain services and are non-refundable unless stated otherwise.

  • Full payment deadlines will be communicated at the time of booking. Failure to pay on time may result in cancellation.

3. Cancellations & Refunds

  • Cancellation policies vary depending on the supplier (e.g., hotel, charter company, or concierge partner).

  • We will communicate the relevant cancellation terms at the time of booking.

  • Refunds, if applicable, will be processed according to the supplier’s policy and may be subject to fees.

4. Travel Documents & Requirements

  • It is the client’s responsibility to ensure they hold valid passports, visas, and any required health documents.

  • We are not liable for any travel disruptions due to missing or invalid documents.

5. Liability

  • We act as an intermediary between clients and third-party suppliers. While we carefully select our partners, we are not responsible for acts, errors, or omissions of third-party providers.

  • We are not liable for delays, cancellations, or changes caused by airlines, hotels, or other providers beyond our control.

  • Clients are strongly advised to obtain comprehensive travel insurance.

6. Pricing

  • All prices are quoted in [GBP] unless otherwise stated.

  • Prices are subject to change based on supplier rates, currency fluctuations, or taxes.

  • We will always confirm final pricing before a booking is completed.

7. Use of Our Website

  • The content on our website is for informational purposes only.

  • You agree not to misuse our website or attempt to disrupt its operation.

8. Privacy

We respect your privacy and handle personal information in accordance with our [Privacy Policy].

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts in that region.